Shipping policy

All orders are processed within 24 hours of receiving your order confirmation email. We offer UK shipping on all our products for only £1.99! Local United Kingdom orders are typically delivered within 5-9 days, barring any unforeseen delays or issues.

International Shipping

We offer international shipping worldwide! However, shipping times will vary. Top selling countries’ shipping times are as follows:

UK: 5-9 days       

USA: 9-11 days

Canada: 6-11 days

Australia: 5-11 days

Vast majority of Europe: Under 14 days 

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 14 days of receiving your shipping confirmation email, please contact us at metasonicltd@gmail.com with your name and order number, and we will look into it for you.

Refunds and returns

We accept returns up to 14 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount.

In the event that your order arrives damaged in any way, please email us as soon as possible at aromabunnyltd@gmail.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us at aromabunnyltd@gmail.com